Who Operates DetailGrid
DetailGrid is operated by Lucas Detailing LLC, 239 Mica Rd, Naples, ID 83847, United States. Privacy questions may be sent to support@getdetailgrid.com.
Information We Process
DetailGrid may process account-owner name, account email, business name, business phone, business email, business mailing or postal address, logo and branding, timezone, business hours, service catalog, packages, add-ons, service pricing and duration, subscription status, and support communications.
Where a business enters it, DetailGrid may process detailing-customer name, email, phone, company name, notes, communication preferences, service-reminder opt-out state, vehicle year, make, model, trim, color, VIN, license plate, customer relationship, and service history.
Workflow records may include estimates, estimate line items, estimate response history, appointments, timestamps, invoices, invoice line items, manual payment records, Stripe payment identifiers and statuses, partial payments, overdue status, service history, personalized follow-up reminders, reminder snooze, dismiss, send and unsubscribe history, email-delivery audit history, and CSV-imported customer or service records.
Information Not Part of Launch Functionality
DetailGrid does not currently store customer addresses as a dedicated launch customer field. Images and customer or service photos are not part of the launch functionality. DetailGrid does not store full payment-card numbers or CVV codes.
How We Use Information
We use information to provide the workspace, authentication, business setup, estimates, invoices, scheduling, payments, service reminders, subscription access, customer support, security, abuse prevention, legal compliance, and product reliability.
DetailGrid is not designed to store highly sensitive regulated data. Do not enter payment-card numbers, Social Security numbers, passwords, medical information, or other unnecessary sensitive information in free-form notes.
Service Providers
Launch providers include Supabase for authentication, database, storage where applicable, realtime, database functions, Edge Functions, and server-side application infrastructure; Stripe for subscription billing, Billing Portal, trials, recurring charges, connected-account customer payments, payouts, and account verification; Resend for estimate, invoice, and service-follow-up reminder emails and delivery identifiers; Cloudflare for public Flutter web hosting, content delivery, performance, and security infrastructure; Calendly for demo scheduling; Google Calendar and Google Meet for scheduled demos through Calendly; and GitHub for source-code hosting and deployment workflows.
GitHub is not intended to receive customer business records through normal product usage. Calendly is linked externally and is not embedded in the DetailGrid application.
Cookies, Storage, and Analytics
DetailGrid uses essential browser storage for authentication, sessions, security, application operation, and the Flutter service worker or cache. Cloudflare infrastructure may process technical request metadata to deliver and protect the site. Cloudflare Web Analytics should be disclosed as active only when enabled in deployment configuration.
DetailGrid does not sell personal information and does not share personal information for cross-context behavioral advertising. If advertising or behavioral tracking is introduced later, appropriate consent requirements must be addressed before that tracking is used where required.
Emails and Opt-Outs
Transactional emails may include estimates, invoices, payment-related communications where implemented, account or authentication messages, and subscription messages. Manually initiated service follow-up emails are separate reminder communications and include an unsubscribe option. Opting out of service reminders does not block estimates, invoices, payment receipts, authentication, security, subscription, or other necessary account messages.
Retention, Export, Correction, and Deletion
Subscription cancellation does not automatically delete an account or business data. Inactive account and business data may be retained for up to 12 months to permit reactivation and respond to support or lawful requests.
Some records may be retained longer where reasonably necessary for legal compliance, payment and tax records, fraud prevention, security, abuse investigation, disputes, chargebacks, enforcing agreements, email-delivery and opt-out history, or audit integrity. Deleted information may remain temporarily in restricted backups until backups cycle out under normal retention processes.
DetailGrid does not yet provide full self-service export. Users may submit export, deletion, correction, or privacy inquiry requests for manual review. Identity and ownership may need verification. Stripe connected-account data is separately governed by Stripe.
Privacy Rights
Privacy rights vary by location and role. DetailGrid will review verified requests as required by applicable law, but this policy does not claim that every jurisdiction gives every person the same rights or that DetailGrid is subject to every state privacy law.
Security
DetailGrid uses security controls intended to protect business data, including authentication, tenant isolation, Row Level Security, and server-side handling for sensitive billing and email operations. No system can be guaranteed to be absolutely secure.
Contact
Contact support@getdetailgrid.com for privacy, support, billing, export, correction, or deletion requests.